14-day withdrawal right.

The complete verified returns address will be published before online ordering is enabled. For an existing order, request written instructions at nautic.profi@gmail.com; exercising the withdrawal right does not depend on our approval.

Under Emergency Ordinance no. 34/2014 on consumer rights in contracts with professionals (transposing EU Directive 2011/83/EU), you have the right to withdraw from the sales contract within 14 calendar days without giving a reason. Direct return costs and any diminished value are handled under the rules explained below.

The 14-day term runs from the day you physically take possession of the product (or the last product, in case of multiple parcels). The withdrawal declaration must be sent before this term expires.

During the withdrawal period you may establish the product's nature, characteristics and operation. You are liable only for diminished value caused by handling beyond what is necessary for that assessment.

• Return the product together with the components and accessories received.
• Original packaging is recommended to protect the product in transit, but it is not a condition for exercising the statutory withdrawal right.
• Provide the order number or other proof of purchase so the return can be identified promptly.
• The return is shipped within 14 days of informing us of the withdrawal.

Any deduction for diminished value must correspond to the actual depreciation caused by additional handling.

Withdrawal steps:

• Step 1: Send an unequivocal withdrawal statement to nautic.profi@gmail.com, for example with the subject "Return order #[order number]". Giving a reason is optional.
• Step 2: We provide the return address and practical instructions. Exercising the right does not depend on a particular form or our prior approval.
• Step 3: Pack the product carefully and include the components and accessories received. Original packaging is recommended for protection, not mandatory.
• Step 4: Ship the parcel with a courier of your choice to the address we provide and keep proof of dispatch. You may send us that proof so the refund need not wait for physical receipt.
• Step 5: We confirm receipt and process the refund under the statutory timeline described below.

We refund the amounts due without undue delay and no later than 14 days from the date you notify us of the withdrawal. We may withhold the refund until we receive the product or proof that it was sent, whichever occurs first.

The refund uses the same payment method as the original transaction unless we expressly agree another method that does not incur costs for you.

The return shipping cost is borne by the buyer, except where the product is faulty or was delivered incorrectly — in which case Nautic Profi covers the shipping.

When withdrawing from the entire order, we also refund the standard delivery cost. Additional costs for another delivery method expressly chosen by the customer are not refundable to the extent permitted by law.

If you received a non-conforming product or one different from what you ordered, contact us at nautic.profi@gmail.com or +40 730 374 009. Remedies are provided free of charge to the consumer under OUG 140/2021:

• You may request that the product be brought into conformity by repair or replacement, subject to the statutory conditions and limits.
• A proportionate price reduction or termination of the contract applies in the situations provided by law.
• We bear the costs required to bring the product into conformity and communicate the timeline after assessing the claim.

The right of withdrawal does not apply, under OUG 34/2014, to:

• Products made to your specifications or clearly personalised (for example, cables cut to the requested length).
• Unsealed products that cannot be returned for hygiene or health-protection reasons, if the seal was broken after delivery.
• Products which by their nature cannot be separated from other items after delivery.

If in doubt about the eligibility of a return, contact us before shipping the product.

For questions about returns or warranty, contact the team using the details below.

• Email: nautic.profi@gmail.com
• Phone: +40 730 374 009