Delivery and shipping.

Availability and dispatch timing are confirmed after the order is placed. Products marked “On request” may have a different lead time from products that are in stock.

We do not consider an order dispatched until the parcel has been handed to the courier. We communicate delivery updates using the contact details from the order.

Delivery is carried out by the courier service selected by the operator according to the address, parcel characteristics and operational availability.

We share the carrier and tracking details when they are available. Checkout does not currently offer courier or locker selection.

Shipping costs 24 RON for orders with a subtotal below 1,500 RON. The cost is shown in the cart and order summary before the order is submitted.

Shipping is free for orders with a subtotal of at least 1,500 RON.

Checkout accepts delivery addresses in Romania. For hard-to-reach locations, the operator confirms serviceability before dispatch. Checkout does not currently accept addresses outside Romania; for an international request, contact us at nautic.profi@gmail.com.

After the parcel is handed over, tracking details are shared when they are available from the courier. You can contact us with the order number for an order status update.

If you have not received the notification or have questions about your order status, call us at +40 730 374 009 or write to nautic.profi@gmail.com.

When receiving the parcel, check the packaging condition in the courier's presence before signing. If you notice visible damage to the box or product:

• Refuse the parcel and notify us immediately at +40 730 374 009 or nautic.profi@gmail.com.
• Or sign with clear notes on the delivery slip and notify us as soon as possible.

Notify us as soon as possible, preferably within 24 hours, so we can document the incident with the carrier. This recommendation does not limit your statutory conformity rights.

If you wish to specify delivery details (a landmark, floor or alternative contact person), use the notes field on the checkout page. The operator passes relevant information to the courier.

You may provide a recipient and delivery address different from the contact details, within the fields available at checkout. Parcel handover follows the rules of the courier selected by the operator.

Some products may require separate packaging or special handling. If this applies, the operator confirms it before dispatch and does not change the order total without your explicit agreement.

Products may be shown as “In stock”, “On request” or “Out of stock”. Availability is checked before dispatch. If an ordered product cannot be supplied, we contact you to agree an alternative or refund any amount paid.

We do not substitute products without your explicit agreement.